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ORDERING
What forms of payment do you
accept?
When do you charge me for the
order?
How secure is the transaction?
What if I need to make
a change to the order?
What happens after I place the
order?
BACKORDERS
SHIPPING
How Much is Shipping?
Free Shipping?
How long to process my Order? When will I get my order?
Do You Ship Outside The
United States?
How Do I Track My Shipment?
RETURN POLICY
CUSTOMER ACTION SHOTS
What is a customer action shot?
What are the guidelines?
How do I submit my picture for an Action Shot?
Can the photo be removed if I change my mind?
Will
you alter it in any way?
SHOES
What are the differences in the materials?
How do I convert these sizes to a man's shoe size?
PRIVACY POLICY
ORDERING
What forms of payment do
you accept?
We accept Visa, MasterCard, American Express, Discover, Pay Pal, and Check/Money Order
Check or Money Order:
Your order will not process until we have received payment.
To use Check or Money Order, place your order using the Check/Money Order option
at the payment selection screen at checkout.
All outstanding orders will be cancelled within 20 days of the order date if payment has not been received.
Note: If you use PayPal, during the checkout process you will leave our
site, go to PayPal, then return to complete your order.
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When do you charge me for
the order?
We will charge your card when your order is placed. If need to cancel your order before it has
reached the processing stage we will refund your card the full amount. If your order is put on back order, you will have the
option to cancel your order (with a full refund), change it another shoe, or wait for your product to come in.
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How secure is the transaction?
We implement 128bit SSL technology to process your credit card though the
use of an SSL certificate. Your credit card information is encrypted when you
send it to our server, and it is encrypted when we authorize it .You can
view this security by seeing the padlock in your lower toolbar in Internet
Explorer. Also note the 'S' in HTTPS to denote the SSL encryption . We
also use SSL to encrypt all your personal information (address, name, etc)
which, by the way, we do not share with anyone (except for the purpose of
authoring and shipping your order, please see our Privacy Notice for more
information).
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What if I need to
make a change to the order?
Contact us by either phone or email. Email is preferable as it is easier for us to track your order (include your order number please). If the order status
it is still Pending, we should be able to cancell it. Once the order status is Processing, we will be unable to cancell your order.
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What happens after I
place the order?
We will notify you by email every step of the way.
Here is an
explanation of our order statuses:
Pending-> We have received and authorized your card for the order
Processing -> Your order is being processed (getting packed for shipping, etc)
Shipped ->The order has been shipped
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SHIPPING
Free Shipping
NOW, FOR A LIMITED TIME, FREE STANDARD SHIPPING ON ORDERS OVER $75.00
Free shipping is 4-5 day (aprx) to the continental US (does not include order processing time).
Please Note: There will be 1-3 days to process your order before it ships unless you choose a priority shipping option.
Free shipping does not apply to international orders, AK or HI
Sale items and Special items ARE included in the free shipping.
Clearance items not included
Coupons may not be used in conjuction with free shipping
Free shipping is only available for the original purchase.
Although most orders arrive in 5-8 business days, if you need the order by a specific date you may want
to upgrade your shipping to a UPS Priority for peace of mind.
How Much is Shipping?
You may elect to have free shipping(See details immediately above)
Or choose from the options below.
Shipping for the Continetal US is determined by the following shipping and handling table:
| Order Weight(aprox) |
Standard Shipping |
| 1lbs (Purses etc) |
$8.95 |
| 2-3 lbs (Most Shoes) |
$9.95 |
| 4 lbs + (Boots, Multiple Shoes) |
$9.95 and up |
UPS Priority Air (3 day, 2 day and Overnight, business days): You will recieve a quote at check out time
based upon the weight of your order and where you live. Priority Air shipments placed before 11am
are shipped same day. After 11am, next business day. If you are in a rush, please call and we
will see what we can do.
At no time shall Totally Necessary's liability extend beyond the original purchase and original shipping charges.
If you have any questions or concerns, please feel free to contact us.
Orders to Hawaii and Alaksa must use UPS 2 day air or USPS or contact us for a quote using alternative
shipping methods. Please allow for extra processing time on these orders, as they can take up to a week to ship.
Multiple Shipments:
If you have selected products with different shipping dates we will hold the shipment until all items are avialable
to ship. If you would like us to ship items as they become available, please put a
a request to do so in the comment box at check out time. A fee of $3.50 per shipment will be charged. If you have selected a priority air option, please specify
which items you want shipped with priority. We will assume that the first available items are to be shipped with priority.
The items that ship later will be shipped with the standard shipping. If you would like both
shipments to ship with priority air, extra shipping fees may apply.
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When Will My Order Be Shipped? When will I get my order?
Most orders are recieved within 5-9 business day, however, we can not guarantee an arrival date unless you
have selected a priority option.
Your order will take 1-3 business days to process before it ships.
If you select UPS Overnight,2nd Day Air, or 3 Day Select, your order will ship within 24 hours.
Orders to Hawaii and Alaska. We offer either UPS shipping, or USPS shipping. If you elect to use USPS,
please allow for a few days extra processing time. Your order may take up to a week to ship. If you need a more exact shipping estimate, please
contact us.
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Do You Ship Outside The
United States?
Yes, but there is an additional $10 service charge. International Orders may take 7-10 business days to ship.
Costumers will be responsible for all cost and fees related to customs, taxes or taffies.
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How Do I Track My Shipment?
Once we ship your products, you will receive a tracking number via e-mail
that will allow you track your shipment.
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Backorders
Due to the wide selection of sizes, colors and shoes, backorders are inevitable.
Backorders usually ship out within 7-30 days. We apologize for any inconvience. All items
are subject to stock availablity. All back-orders will automatically be cancelled after 30 days, and a
full refund applied.
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Return Policy/Exchanges
We are happy to take your return if your order does not work out.
You have 20 days from the date of your purchase to return your products. You will need to request a return within
5 days of receiving your order. All claims on damaged goods must be made within 5 days of receipt.
(See below)
Swimsuits: Due to health regulations any swimsuits that have been warn can not be returned. If the tags have
been removed and/or the liner is removed in any way, the item will be considered used, and unreturnable. We reserve
the right to inspect any swimsuit to determine if it has been worn.
Lingerie sales are final due to health regulations (unless manf. defect)
Halloween Costumes: All sales are final.
Clearance Items: All sales are final
How to request a return:
1. Sign into your account, view order history, and select the relevant order.
2. On the order detail page, there is a link below each product. Select the link below the product that you wish to return.
3. You will see a return request form. Please fill out and sumbit.
4. Once you submit a return request, a confirmation screen will appear containing an RMA number.
For returns to be accepted, they must meet the following criteria:
- The return must show no sign of use
- All original manufacturing packaging is returned undamaged or like new condition
- For shoes: DO NOT ship shoes in just the shoe box. Shoeboxes MUST be returned packaged inside wrapping paper or a secondary box.
If no external packaging is used your return WILL BE refused. Extensively damaged boxes will receive a $5.00 re-boxing fee.
- They have an RMA number on the outside of the box they are shipped back in. All packages without and RMA
number WILL BE refused.
- Totally Necessary reserves the right to refuse any returns upon inspection.
Please send returns to:
Totally Necessary
120 S. Houghton RD. STE 138
PMB 162
Tucson AZ. 85748
We recommend that some type of tracking/signature be used to avoid any confusion. Totally Necessary
can not be held responsible for any lost packages or damage that may occur, so you may want to insure your shipment.
All shipping fees are non-refundable
Restocking Fees:
We will credit your account the cost of your order, less shipping fees. If you have used the free shipping, we will
refund you the amount of your shoe, minus what it cost to ship your order to you. Please remember, we enjoy offering
the free
shipping. However, we can not re-ship for free, or pay for your shipping if you return an order.
If you need to exchange for another size, you will
need to pay the cost of shipping the second order to you.
All returns are subject to a 15% restocking fee, there is no restocking fee for exhanges or store credit. However,
we reserve the right to charge a restocking fee for excessive exchanges.
Exchanges
There is no restocking fee on exchanges.
The customer will be responsible for all shipping fees.
Totally Necessary reserves the right to charge a restocking fee for excessive exchanges.
Please follow the same procedure for a return
Shipping Fees:
We will provide you with a pre-paid postage label if the return is due to a manufacturing defect, or
an error on the part of Totally Necessary or one of our suppliers.
The customer will be responsible for all other shipping fees, including:
*damaged boxes will result in a $5 boxing fee
Exchanges and Cross Shipping
In the event that an item(s) needs to be returned due to a manufacturing defect or an error of Totally Necessary
or one of our suppliers, no credit or return item will be issued until the item(s) has been returned.
In the event of cross-shipping, the customer will need to supply a deposit credit card until the goods are received,
inspected and accepted by Totally Necessary or one of our suppliers. At no time shall Totally Necessary's liability
extend beyond the original purchase and original shipping charges.
Clearence Items:
Clearance items may be returned for store credit only, less restocking fee of 15%
Clearance items are not eliegible for free shipping, or other promotions and/or coupons
Refused Shipments:
All refused shipments will be subject to a 20% restocking fee as well as
any other fees that are incurred, such as custom fees and duties
(international orders). All shipping fees are non-refundable.
Exchanges are not elible for free shipping
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CUSTOMER ACTION SHOTS
What is a customer action shot?
A fun way for you to show us and others the product in action. We will not use
this picture for anything other then posting in onto the product page that you
have submitted it for. If we would like to use it for any other purpose, we will
contact you for permission first.
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What are the guidelines?
First and foremost, no nudity, however provocative and sexy are allowed (after
all - these are sexy shoes). But don't let that limit you. It can be a photo of
your dog wearing the shoe as well, anything goes in this regard.
The size needs to be under 500KB. We reserve the right to refuse any
photo.
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How do I submit my
picture for an Action Shot?
Browse to the page of the product that you are 'using' in the photo and click on
the "Your Picture here image". That will take you to page where you can then
upload your photo.
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Can the photo be
removed if I change my mind?
Absolutely. Just email us any time you want it removed and we will remove
it.
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Will you alter it in any way?
We may make slight adjustments such as color, cropping, and or resizing.
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SHOE QUESTIONS
What are the differences
in the materials?
Several varieties of material are used by the shoe manufacturers:
Patent Leather - A shiny mirror like leather
PU - Short for polyurethane. This is a semi-shiny to non-shiny man made
material designed to be less expensive than leather.
Leather - the highest quality material
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How do I convert
these sizes to a man's shoe size?
A good rule of thumb is to add 2 shoe sizes. A women's size 10 would be a mans
size 12. However, each manufacture is a little bit different.
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Privacy Policy
Summary: We respect your privacy, and do not share any information
that you may share with us with anybody other then to authorize your credit card
and send you your shipment.
This privacy policy covers what information we collect from you when you
visit our site, how we use it, and under what circumstances we disclose it. By
using our site, you agree with the terms and conditions of this privacy policy
and Terms of Use.
The information we collect: When you use our site, we receive and
collect certain information from your computer. The information that we receive
and collect depends on what you do when you visit Totally Necessary.com.
Automatically Collected Information: Some information is automatically
received and sometimes collected from you when you visit Totally Necessary. We
receive and collect the name of the domain and host from which you access the
Internet; the Internet protocol (IP) address of the computer you are using; the
browser software you use and your operating system; the date and time you access
our site; and the Internet address of the web site from which you linked
directly to our site. We use this information to monitor the usage of our site.
All of the information we automatically capture provides us with the ability to
enhance our customers' search and shopping experiences based on what hardware
and software consumers use.
Information Collected via Cookies: We use cookies to enhance the
browsing and shopping experience on Totally Necessary.com. The information
captured makes it possible for us (i) to speed navigation; and (ii) to monitor
total number of visitors and pages viewed. "Cookies" are small files or records
that we place on your computer's hard drive to collect information about your
activities on Totally Necessary.com the cookies transmit this information back
to the computers at Totally Necessary. Most people do not know that cookies are
being placed on their computers when they visit the Totally Necessary site, or
most web sites, because browsers are typically set to accept cookies. You can
choose to have your browser warn you every time a cookie is being sent to you or
you can turn off cookie placements. If you refuse cookies, you can still order
from Totally Necessary.
Information Collected Using Pixel Tags or Clear GIFs: We do not
participate in this kind of information collection.
Information You Actively Submit to Totally Necessary: For most of the
browsing services we provide, we neither require nor collect "Personal Customer
Information." You can browse Totally Necessary and take as much time as you want
to review our products without having to submit such Personal Customer
Information.
In the following instances, however, we do need you to submit Personal
Customer Information: when you want to (i) place or complete an order, or (ii)
subscribe to our newsletters. We do not store credit card information, that is
handled by a third-party payment processing company that specializes in such
transaction and has the latest form of consumer protection.
Totally Necessary Does Not share Personal Customer information except in the
following two instances.
(i) Credit card companies. Credit card transactions are handled by a
third-party financial institution, which receives the credit card number and
other personal identifying information only to verify the credit card numbers
and process transactions.
(ii) Law Enforcement Investigations. Totally Necessary may release Personal
Customer Information when we believe, in good faith, that such release is
reasonably necessary to comply with law, enforce or apply the terms of any of
our user agreements, or to protect the rights, property, or safety of the
Totally Necessary, our users, or others.
Communications from Totally Necessary: As a customer, you may receive
the following communications from Totally Necessary: Email related to
transaction maintenance activities. These emails include order confirmations,
order updates and order problem notifications. Communications containing
information about Totally Necessary. To receive information about Totally
Necessary’s products, you will have to take an affirmative step to tell us that
you want these mailings.
Underage Customers: Our products and services are marketed for
purchase by adults or with the consent of adults. This is why Totally Necessary
requires a credit card that has been authorized for use to complete purchases on
our site.
Linking to third-party web sites: When you click on links and banners
on our site that take you to third-party web sites, you will be subject to the
third parties' privacy policies. While we support the protection of privacy on
the Internet, Totally Necessary cannot be responsible for the actions of any
third-party web sites. We encourage you to read the posted privacy statement of
any and every site you visit, whether you are linking from our site or browsing
on your own.
Changes to Privacy Policy: This privacy policy was last changed on
January 27, 2006. Totally Necessary reserves the right to modify or amend this
policy at any time by posting the revised privacy policy on our site. The
changes will only affect the information we collect after the effective date of
the change to our privacy policy unless we clearly express otherwise.
Questions or comments: If you have any questions or comments
concerning our privacy policy, please send an email to us stating your
questions, or concerns.
Alternative customer purchasing options: If you do not feel
comfortable sending your credit card information to us over the Internet, you
still can shop with us. We welcome you to call us to complete your purchase by
phone. Please go to our Contact Us link to get in touch with us,
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